ABOUT US
After nearly 30 years working in Corporate America I decided I could better serve customers on my own. Corporate America gave me room to try new things, to build things, to learn and grow and now its time to take all of these years of experience in product development, market research and customer experience and share with, collaborate with and help you create incredible experiences that really matter, for your customers. Together we can reduce friction, create stickiness and make experiences for your customers what they crave and that can be uniquely yours.
OUR TEAM
We are a boutique consulting firm where you can get the same actionable insights and quality deliverables at a fraction of the cost of working with a larger organization.
Kate Kompelien
Founder and CEO
A customer experience leader, with nearly 30 years of experience, focused on coaching and educating across the CX design process.
Designed two customer experience practices; for corporate America and for a technology firm. Pioneered a first of its kind CX Transformation Process.
Companies: General Mills, Best Buy, TTEC
Degrees: MBA – Marketing, MS Grain Science, BA in Food Science.
Certifications: Prosci Certified Change Practitioner and CX Professional Certificate at MSU
Alex Shriver
CX Consultant
Curious, collaborative and a hard-working consultant that seeks to understand both emotional and functional needs of customers.
Creates stories with actionable insights, visualizes journey maps, facilitates cross functional teams through design thinking workshops, process mapping, roadmaps, project charters and more.